Key Content: - Checking in and out (procedures, services, directions); Phone calls – front office (reservations, enquiries, explaining facilities); Managing guests’ needs (dealing with complaints and special requests), Work life (duties and responsibilities, procedures and systems)
Improve My English for Hospitality offers:
30 lessons featuring typical situations that staff will encounter in a hospitality environment.
Language that has been checked and validated by hospitality professionals.
Detailed feedback on each activity, plus a full grammar reference to support learning and review.
A functional syllabus aligned to the most common interactions in hotel and tourist office settings.
Extensive use of listening material that features guests and visitors speaking in different accents.
Record and playback activities for learners to practise communicating in a variety of different situations that are typical of hospitality work.
Vocabulary building exercises to increase range and control of both common phrases and technical words related to hospitality and tourist information services
Want to know more?
Download our Digital English Course brochure here!
